Help section - MUINETAXI

Go to the “Services” page, find the “Get A Taxi Now” form, indicate the point of departure, destination, type of transport and start time of the trip. Next, enter your contact information (name, email address, phone number or WhatsApp, Viber) and click the “Book now” button. Information about your order will be communicated to us immediately and one of our team will contact you promptly.

Select your vehicle type from 4 classes. Each class indicates the allowed number of passengers, luggage and cost for the entire vehicle. The cost of the trip does not depend on the number of passengers, but does not exceed the capacity indicated on this website.

We do not require clients to make a deposit. Customers pay cash (in US dollars or Vietnamese dong) only after we complete the order. But if the client wishes to pay for the service in advance, we will inform him of the card number.

The price indicated on our website includes free waiting time (60 minutes at airports, sea and river passenger ports, 30 minutes at railway stations, 15 minutes in other places), the cost of fuel and toll roads, if provided for by the route.

First try to contact the driver. The driver's contacts are indicated in the message we send you before the trip. If you are unable to contact the driver by phone or chat, please let us know by calling +84-933-777-637 (WhatsApp, Viber).

The quantity of transport is limited, so the sooner you contact our company, the more likely it is that the necessary transport will be available on the desired date. The final reservation occurs after confirmation of the order. We recommend that you book in advance for your peace of mind.

By sending you an order confirmation, we imply that we undertake to fulfill it accurately and promptly. We have been working in the segment of custom passenger transportation for more than 10 years and during this time we have been able to establish ourselves as a reliable partner. We have an excellent reputation in the professional community, and we value it. You can read reviews about our work on the website and in open sources.

Free waiting time at the airport is 60 minutes. If the delay exceeds this time, please contact our support team.

Stopping to pick up/drop off passengers is only possible where permitted by traffic regulations. If it is prohibited to pick up/drop off passengers at the desired location, our driver will carry it out at the location closest to the one you specified.

There are no old cars in our company. We constantly update our fleet. Depending on the type of car and manufacturer, every 3-5 years we sell old equipment and buy new ones. This way you can be sure that a new car will arrive according to your order.

We provide all types of transport for rent only with a driver. In this case, driver services are already included in the price.

Our driver will meet you with a sign with your name or company name written on it at the airport terminal in the area exiting the baggage claim area. If the driver for some reason does not find you, he will definitely call you on the mobile phone specified in the order.